The Inn at Hickory Run has a strong commitment to providing excellent service to all of our customers and visitors of this Web site, including respecting your concerns about privacy. We understand that you may have questions about how this Web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Web site.
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web site function correctly and provide you the functionality that you see on this Web site. We also use this information to better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs.
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation we will ask you for information such as name, address, telephone number, email address, credit card number, and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to 1)send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the Inn, 2) notify you about special offers and promotions as described in the email section of this privacy statement, as well as 3) send you periodic satisfaction surveys. You can opt out of emails at any time.
At your choice, you may create a personal account containing information. Creating a personal account makes it more convenient for you to make reservations by eliminating the need to repeatedly enter personal preference information. It will allow us to inform you about special offers and promotions that may be of interest to you. In addition, if you choose, you can include your credit card information in your account. Your credit card information will be used for subsequent reservations to increase reservation speed and eliminate the need for you to repeatedly enter your credit card information. The security of this information is addressed in security section below. You can access and review, update, or deactivate your personal account information online.
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."
Your personal information is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside sources. Information collected on the Web sites covered by this privacy statement is generally processed and stored in the United States.
It is our intention to only send you email communications that will be useful to you and that you want to receive. When you create a personal account or make a reservation and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you.
We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribing from all marketing communications.